FAQ – Nibye

FREQUENTLY ASKED QUESTIONS

We have gathered all of our most frequently asked questions below. If you can not find an answer to your question, please contact hello@nibye.com.

ORDERS

How do I order?

As of right now, we are exclusively selling the products at Nibye.com.

How do I change my order?

If we have already shipped your order, it can not be changed, but it is always possible to make a return within 30 days after receiving your package. Please email returns@nibye.com to make a return.

How do I cancel my order?

If we have already shipped your order, it can not be canceled, but it is always possible to make a return within 30 days after receiving your package. Please email returns@nibye.com to make a return.

Can I change my delivery address?

If we have already shipped your order, we can not change your delivery address. Please send us an email at returns@nibye.com to see if your package has been shipped.

Why have I not received an order confirmation via e-mail?

You should always receive an order confirmation after a successful purchase. If you haven’t received an email within an hour, please contact us at hello@nibye.com. PS. Don't forget to check your spam folder!

SHIPPING

How much is shipping?

Sweden: FREE
Denmark, Norway, Finland: 49 SEK
Estonia, Latvia, Lithuania, Luxemburg, Netherlands, Ireland, Switzerland, Spain, Portugal, Monaco, Greece, Italy, Croatia, and Malta: 98 SEK
USA and Canada: 198 SEK

How do I track my order?

Track your package at your chosen courier's website, with the tracking number you received via e-mail.

When will my order be delivered?

The shipping time might differ depending on where you are ordering from. Approximate delivery time is 2-5 working days within Sweden, 2-7 working days within Europe, and 2-6 working days to the USA and Canada

What countries do you ship to?

Sweden, Denmark, Norway, Finland, Estonia, Latvia, Lithuania, Luxemburg, Netherlands, Ireland, Switzerland, Spain, Portugal, Monaco, Greece, Italy, Croatia, Malta, USA, and Canada.

What delivery options do you offer?

We always use DHL Freight when shipping within Europe, and DHL Express when shipping to the USA, and Canada.

I still haven't gotten my package, how do I proceed?

Start by tracking your package at your chosen courier’s website. If you still cannot track it, contact us at returns@nibye.com.

Where are the products sent from?

The packages are sent from our warehouse in Allingsås, Sweden.

RETURNS

What is your return policy?

Returns will be accepted within 30 days after you receive your goods. Note that the product has to be in its original packaging and can not be used. Please email us at returns@nibye.com to make a return.

How do I return my order?

Please contact us at returns@nibye.com, and we will assist you.

When will I receive my refund?

After receiving your return, it takes up to 5-10 business days to receive your refund.

PAYMENT AND SECURITY

Which payment options do you accept?

As payment options, we offer credit and debit card, Klarna and Paypal.

What currency is displayed on the website?

You can choose your preferred currency at the bottom of the page. Standard currency is SEK.

Do you store my payment details?

All payments go through Shopify, Klarna or PayPal, depending on what payment method you choose. Nibye will therefore never store any payment details.

PRODUCT INFORMATION

What is the watch band made of?

The watch band on all our watches are made of 316L stainless steel.

How do I know what size I am?

Usually, you want the bracelet to be 1 cm larger than your wrist. If your wrist is 16 cm, choose M (17 cm bracelet).

How do I adjust the size of the watch band?

The Nibye Safety Watch has standard links, and can be adjusted at your local watchmaker. We offer 5 sizes: XS (15 cm), S (16 cm), M (17 cm), L (18 cm), XL (19 cm). You usually need 1 cm larger than your wrist size. If your wrist is 15 cm, choose S (16 cm), and so on.

How do I adjust the bracelet wrist size?

The Nibye Safety Watch uses regular watch links, which you can adjust at your local watchmaker.

Is the Nibye Safety Watch waterproof?

The Nibye Safety Watch is 5 ATM water resistant.

How long is the watch's battery life?

The Nibye Safety Watch uses two different batteries. One for the clockwork, which lasts for about 3 years, and one for the alarm function, which lasts for about 1,5 - 2 years.

How do I replace my watch's battery?

You can change the watch’s battery at your local watchmaker.

Where are the watches produced?

The watch’s technology is produced in Sweden and Hong Kong.

How do I connect the watch with the app?

To connect the watch with the Nibye app, you turn on your phone’s Bluetooth, and go to ”My Nibye Watch” in the Nibye app. If your watch is within 10 meters from your phone, you should be able to see your watch under “Found Devices”. Select your watch to complete the pairing.

Can I buy a subscription in the Nibye app?

Yes, you can buy the subscription in the Nibye app.

Does a follower need a subscription?

No, you do not need a subscription as a follower.

WARRANTY AND REPAIRS

I need to make a claim regarding my product, how do I proceed?

Please contact us at returns@nibye.com so that we can help you move forward.

How long is the warranty valid for?

The warranty of the Nibye Safety Watch is valid for two years.

What is not covered by our warranty?

The warranty covers internal damage (for example, issues with moisture damage). It does not cover any external damage that was not visible when the product was received (for example, wear and tear).

How do I repair my Nibye Safety Watch?

If the repair regards outer damages, such as the watch’s glass or links, all watchmakers should be able to help you. If the damage regards any technical part of the watch - please contact hello@nibye.com, so that we can help you on how to move forward.

What type of batteries does my watch need?

The Nibye Safety Watch uses two different batteries - one for the alarm function (CR3032), and one for the clockwork (SR626SW).

How long is the battery life?

The clockwork’s battery lasts for about three years. The battery supporting our alarm function lasts for about 1,5 - 2 years. You can see your watch's battery status in the Nibye app.

My watch stopped working, how do I proceed?

As a start, you should always check the watch’s battery level, which you can see in the Nibye app under My Nibye Watch. If the battery is still charged - please contact hello@nibye.com, so that we can help you identify the problem.