Frequently Asked Questions
We have gathered all of our most frequently asked questions below. If you can not find an answer to your question, please contact firstname.lastname@example.org.
Orders and delivery
Changes and cancellations
You can cancel your order within 24 hours of placing your order. Please send us an email at email@example.com to cancel your order.
You can change your order within 24 hours of placing your order. Please send us an email at firstname.lastname@example.org to change your order.
You can make changes within 24 hours of placing your order. Please send us an email at email@example.com to change your delivery address.
Read more about delivery here.
This should not have happened! Please contact us at firstname.lastname@example.org so that we can help replace your product.
Depending on your chosen courier, the procedure will be different. If not delivered to your door, you will get information from the courier about your pick up point.
Start by tracking your package at the chosen courier’s website. If you still cannot track it, contact us at email@example.com.
The packages are sent from our private warehouse in Stockholm, Sweden.
Track your package at the chosen courier's website, with the tracking number received via e-mail. If you are unable to track it, contact us at firstname.lastname@example.org.
We deliver worldwide.
As of right now, we are exclusively selling the products at Nibye.com.
If you have received an order confirmation, your order has been completed.
You should always receive an order confirmation after a successful purchase. If you’re experiencing any issues, please contact us at email@example.com. PS. don't forget to check your spam folder!
returns and exchanges
You can return your order up to 14 days after receiving your order.
Please contact us at firstname.lastname@example.org, and we will assist you.
After receiving your return, it takes up to 5-10 business days to receive your refund.
Payment and security
PAYMENT AND FEES
As payment options, we offer credit and debit card, Klarna and Paypal.
SECURITY AND CURRENCY
All prices on the website are displayed in SEK.
All payments go through Shopify, Klarna or PayPal, depending on what payment method you choose. Nibye will therefore never store any payment details.
The watch band on all our watches are made of 316L stainless steel.
The Nibye Safety Watch has standard links, and can be adjusted at your local watchmaker.
Yes, the Nibye Safety Watch is 5 ATM waterproof.
The Nibye Safety Watch uses Miyota2025 as its clockwork.
To connect the watch with the Nibye app, you turn on your phone’s Bluetooth, and go to ”My Nibye Watch” in the Nibye app. If your watch is within 10 meters from your phone, you should be able to see your watch under “Found Devices”. Select your watch to complete the pairing.
The watch’s technology is produced in Sweden and Hong Kong.
You can change the watch’s clockwork battery at your local watchmaker.
The Nibye Safety Watch uses regular watch links, which you can adjust at your local watchmaker.
The Nibye Safety Watch sells exclusively at Nibye.com.
Yes, you can buy the subscription in the Nibye app.
No, you do not need a subscription as a follower.
WARRANTY AND REPAIRS
Please contact us at email@example.com so that we can help you move forward.
The warranty of the Nibye Safety Watch is valid for two years.
The warranty covers internal damage (for example, issues with moisture damage). It does not cover any external damage that was not visible when the product was received (for example, wear and tear).
Repairs and care
If the repair regards outer damages, such as the watch’s glass or links, all watchmakers should be able to help you. If the damage regards any technical part of the watch - please contact firstname.lastname@example.org, so that we can help you on how to move forward.
The Nibye Safety Watch uses two different batteries - one for the alarm function (CR3032), and one for the clockwork (SR626SW).
The clockwork’s battery lasts for about three years. The battery supporting our alarm function lasts for about 6-8 months.
As a start, you should always check the watch’s battery level, which you can see in the Nibye app under My Nibye Watch. If the battery is still charged - please contact email@example.com, so that we can help you identify the problem.
Yes, we are always looking for new, exciting collaboration possibilities. Please contact firstname.lastname@example.org to discuss further.
We have no open positions at the moment, but are always looking for new talent! Please send us your resume at email@example.com.
We are always looking for new talent! Please send us your resume at firstname.lastname@example.org.